Privacy Policy

1. General Information
Welcome to the online store LAVANDA.md, operated by LAVANDA mea SRL, a company based in the Republic of Moldova.
We respect the right to personal data protection and are committed to protecting users’ information in accordance with the Moldovan legislation in force, including Law No. 133/2011 on the Protection of Personal Data.
For any questions related to your personal data, you can contact us using the following contact information:
📧 Email: info@lavanda.md
📞 Phone: 078856111

2. What data do we collect
As part of the LAVANDA.md online store, we may collect the following categories of data:
Data provided directly by the customer:
• First and last name
• Phone number
• Email address
• Shipping and billing address
• Billing data
• Information about orders placed
Data collected automatically:
• IP address
• Device and browser information
• Website behavior data (using cookies)

3. Purpose of data processing
The data is processed for the following purposes:
• Order confirmation and communication with customers
• Order processing and delivery
• Preparation of tax returns
• Returns management
• Sending offers and promotions (only with the customer’s consent)
• Improving services and of the user experience On the site
• Ensuring the security of the online platform

4. Legal basis for data processing
Data processing is based on:
• Execution of the sales contract
• Legal obligations (accounting and taxation)
• Customer consent (for marketing purposes)
• Legitimate interests of the company (security, fraud prevention)

5. Data transfer to third parties
LAVANDA.md may transfer personal data to:
• Courier companies (for order delivery)
• Payment service providers
• IT providers and hosting providers
• Government agencies, if required by law
LAVANDA.md does not sell or distribute personal data to third parties for commercial purposes.

6. Cookies
The LAVANDA.md website uses cookies to:
• Ensure the proper functioning of the platform
• Analyze user traffic and behavior
• Customize offers
Users can change their cookie settings directly in their browser.

7. Data retention period
The data is retained for the period necessary to achieve the purposes for which they were collected, as well as in accordance with the terms provided by the tax and accounting legislation of the Republic of Moldova.

8. User Rights
In accordance with the legislation of the Republic of Moldova, you have the following rights:

• Right of access to data
• Right of rectification
• Right of deletion
• Right of opposition
• Right to file a complaint with the National Center for Personal Data Protection
To exercise these rights, you can contact us at the e-mail address provided above.

9. Data Protection
LAVANDA.md takes appropriate technical and organizational measures to protect data against unauthorized access, loss, modification or disclosure.

10. Changes to this Policy
We reserve the right to update this Privacy Policy. Any changes will be published on the website.